Originally Posted by cigarlover (Post 976221)

Thanks. pretty much what I thought as well. At least I'mnot just being an asshole here. I am patient and understand delays happening so I wasnt worried about it but after a week to be told they never had the item is unacceptable..

Thanks again for your input

Originally Posted by jorhyne (Post 976252)

Sorry you've had a bad experience with them. I've bought coins from them a couple of times and it was a pleasant experience. I think a reasonable solution would be to ask for a refund and if it is received in a timely fashion I would leave a neutral feedback warning others of what happened. They are obviously not scammers, probably just a mistake.

Originally Posted by cigarlover (Post 976110)

I won an auction on the 13th. 2 oz silver dragon. I email them today and ask if it has shipped. They reply and say it is out of stock and we may not get anymore. I can wait and see or I can have a refund. They are a powerseller or something like that and have a lot of feedback, over 10k so I thought they were pretty safe.
Heres the item http://cgi.ebay.com/ws/eBayISAPI.dll...MEWN:IT&ih=020

So what ticks me off the most is they took my money and have never even said that they didnt have the item in question. IMO they should have contacted me immediately and said sorry dont have one of these so dont send money. Here it is a week later, no product, no money and no email from them until I finally sent one. Should they be reported for non performance and trying to sell items they dont have?

Originally Posted by Pounces On Ounces (Post 976296)

Not to highjack your thread, cigarlover, but I have just run into a problem on Ebay & don't know what to do about it. Seems like a good place to ask for opinions on the matter.

I won a roll of pre-'64 silver quarters from a seller & had to pay by check, no paypal was offered. Also, no insurance was offered either. Sent payment, then just today I recieved the package, with NO COINS inside! Needless to say I was PO'd & sent the seller a message stating as much. After my initial reaction, I looked closer at the package & noticed about a 1 1/2" cut or rip on the side. Looks like it was cut with a knife, but possibly could have been just plain damaged in shipping I suppose. Also inside was a very SMALL plastic bag with a torn bottom seam. No way could anybody fit 40 quarters in there unless it was really about to burst. Now I am not sure if I had the coins stolen during shipping, or if the seller is trying to pull a fast one by shipping a package with a ripped bag & cut package & claiming the were "lost" during shipping sorry buddy. :pissedoff:

I filed a claim with the U.S. Postal Inspection Service already, just wanted to see if anybody has ever has a similar experience. I have a feeling I may just be F'd here, definately leaves a sour taste in my mouth. I don't know what else to do as this type of thing has never happened to me before, and I buy off Ebay quite a bit. Any ideas?

Originally Posted by Pounces On Ounces (Post 976296)

Not to highjack your thread, cigarlover, but I have just run into a problem on Ebay & don't know what to do about it. Seems like a good place to ask for opinions on the matter.

I won a roll of pre-'64 silver quarters from a seller & had to pay by check, no paypal was offered. Also, no insurance was offered either. Sent payment, then just today I recieved the package, with NO COINS inside! Needless to say I was PO'd & sent the seller a message stating as much. After my initial reaction, I looked closer at the package & noticed about a 1 1/2" cut or rip on the side. Looks like it was cut with a knife, but possibly could have been just plain damaged in shipping I suppose. Also inside was a very SMALL plastic bag with a torn bottom seam. No way could anybody fit 40 quarters in there unless it was really about to burst. Now I am not sure if I had the coins stolen during shipping, or if the seller is trying to pull a fast one by shipping a package with a ripped bag & cut package & claiming the were "lost" during shipping sorry buddy. :pissedoff:

I filed a claim with the U.S. Postal Inspection Service already, just wanted to see if anybody has ever has a similar experience. I have a feeling I may just be F'd here, definately leaves a sour taste in my mouth. I don't know what else to do as this type of thing has never happened to me before, and I buy off Ebay quite a bit. Any ideas?

Originally Posted by jorhyne (Post 976252)

Sorry you've had a bad experience with them. I've bought coins from them a couple of times and it was a pleasant experience. I think a reasonable solution would be to ask for a refund and if it is received in a timely fashion I would leave a neutral feedback warning others of what happened.

Originally Posted by JerseyThursday (Post 976314)

I would get the money back and then give them a big fat negative for wasting your time. The good thing is, with the new rule changes, they can�t leave you a retaliatory negative feedback.

Originally Posted by GreenSpirit (Post 976355)

A very similar thing happened to me with this exact same seller.

My coin didn't come so I called and called and called and he put me off and put me off; then said my check was lost or possibly had not arrived. I thought it was b.s.
Finally I found that he didn't have the coin. He sent me a smaller gold coin as a replacement along with an insufficient cash refund for the difference.

It was only a very few bucks short of an adequate refund, but the whole hassle was annoying and time-consuming.
I've found the really good sellers go out of their way to make things right when they screw up.
Not Jim, at least not in my case.
I think he is doing more business on eBay than he can effectively manage.

Originally Posted by Weatherman (Post 976401)

There have been several times that this seller did not deliver. I would focus in getting a full refund from the seller as the first priority. Before buying from this seller again, getting advance confirmation that he has the item in stock looks like a necessary hassle.

Originally Posted by Tecumseh (Post 976526)

I have fairly extensive experience with this seller and I can't complain about any of the transactions I have had with him. I won a few small items on Ebay from him and his performance was fine. I placed a large PM order wth him (for my IRA)- 30oz of gold and 2,000 oz silver and he was top notch - very personable and worked hard to get me the particular items that I was looking for. He matched APMEX.Com price and gave me free shipping. After that I ordered a couple 1/4 oz. Maples from him and he again matched the APMEX listed price. I e-mailed him about 6 months ago for another small purchase and he didn't respond. Since then I have heard about other bad experiences with him (from Kitco). I suspect his business is high volume and low margin and it is tough for anyone to bat 1,000. I don't think what he did to Cigarlover is right but it's hard to beat a guy up too much for delivering better than 99% of the time.
Gcubed is probably right and he may in essence "naked short" items at times - and for an old school guy like Gcubed that is probably unethical but I can only imagine how tough it has to be when you are a one man shop with probably limited resources to service an international customer base. I probably won't push my luck and do anymore business with him but I would have to say he is basically an honest guy based on my experience.

Originally Posted by jorhyne (Post 976342)

People like you are making eBay a much less pleasurable place to do business. Look at that seller, he is one of the largest coin bullion dealers on eBay, and probably made an honest mistake. You have to realize that an honest seller wants to have a positive experience just as much as you do. Its not profitable for him to lose potential repeat customers by constantly selling out of stock products and forcing his buyers to wait. If you would look at the problem logically rather than automatically suggesting a drastic option you would probably have a different response.

Originally Posted by ppius13 (Post 976502)

"The good thing is, with the new rule changes, they can’t leave you a retaliatory negative feedback."

What rule changes? My understanding is that retaliatory feedback is still possible.

Originally Posted by Pounces On Ounces (Post 976296)

Not to highjack your thread, cigarlover, but I have just run into a problem on Ebay & don't know what to do about it. Seems like a good place to ask for opinions on the matter.

I won a roll of pre-'64 silver quarters from a seller & had to pay by check, no paypal was offered. Also, no insurance was offered either. Sent payment, then just today I recieved the package, with NO COINS inside! Needless to say I was PO'd & sent the seller a message stating as much. After my initial reaction, I looked closer at the package & noticed about a 1 1/2" cut or rip on the side. Looks like it was cut with a knife, but possibly could have been just plain damaged in shipping I suppose. Also inside was a very SMALL plastic bag with a torn bottom seam. No way could anybody fit 40 quarters in there unless it was really about to burst. Now I am not sure if I had the coins stolen during shipping, or if the seller is trying to pull a fast one by shipping a package with a ripped bag & cut package & claiming the were "lost" during shipping sorry buddy. :pissedoff:

I filed a claim with the U.S. Postal Inspection Service already, just wanted to see if anybody has ever has a similar experience. I have a feeling I may just be F'd here, definately leaves a sour taste in my mouth. I don't know what else to do as this type of thing has never happened to me before, and I buy off Ebay quite a bit. Any ideas?

Originally Posted by Whiskey Tango Foxtrot (Post 976673)

What was the amount of postage on the envelope when you received it and does it jive with one having a roll of quarters in it? This should give you an idea as to what it weighed when it was sent.

Originally Posted by TomD (Post 977406)

That's a pretty good idea. The quarters would be just north of 7 oz plus packaging, maybe around 9-10 oz total. Or was it flat rate?